My ticket fields are listed in a certain order in the list under Admin icon () > Manage > Ticket fields but they are not appearing in this order either within my Support portal or from the new request page in my Help Center. How can I ensure my fields are properly ordered?
The order in which ticket fields display is controlled on the Ticket Forms page rather than the Ticket Fields page. Follow these steps to reorder the displayed fields:
- Navigate to Admin icon () > Manage > Ticket Forms.
- If you have more than one ticket form (Professional add-on or Enterprise only), select the form in question to open the edit page.
- Reorder the fields within the ticket form.
If the issue continues after following these steps, the most likely cause is a caching error. Please try refreshing your page or explore your options to clear your cache and cookies.