How to use JIRA Filters to see Zendesk Tickets in JIRA

Have more questions? Submit a request


  • Ben

    I can see the Jira_escalated tag on my Zendesk ticket but it does not come through to JIRA ?? Have you heard of this issue? I checked all of our linked tickets in Jira and none of them have this tag in JIRA.

  • Philip Z.

    Hi Ben, Thank you for submitting this question, it sounds like there may be something wrong with your configuration. I'll see you in a support ticket to gather more details about this.

  • George Mogilevsky

    is it possible to pass Organization (or maybe even some more fields) from zendesk into jira into a specific field? like i want to create a field on jira that would hold Organization and every time issue is linked to jira from zendesk, this value should be passed onto jira? the purpose of that is for reports, to have a report about jira issues by customer Organization

  • Nicole - Community Manager

    Hey George - 

    I'd encourage you to head over to the Zendesk Integrations topic in the Community to see if you can get some answers from other users over there. 

  • Igor Kosoy

    Great information. How I can populate Custom field with affected Customer name? 

    Thank you.


Please sign in to leave a comment.

Powered by Zendesk