Help Center Article Votes Discrepancies Follow

Question

Why do I see discrepancies between the number of article votes (up vote, down vote, net vote) in the Knowledge Base reporting dashboard and the JSON data from the API?

Answer

Article votes that were later removed or changed are still included in the Knowledge Base reporting dashboard and taken into account when calculating for the net vote total. The dashboard also records the number of clicks as equal to the number of votes. For example, a user gives an up vote to an article, but then he changes his mind and gives it a down vote, that would count as two votes in the dashboard.

The API however, would not include deleted votes and would only include the most recent vote from a user.

Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk