Is there a Zendesk Chat-Slack integration?
At this time Zendesk Chat does not have an apps framework, therefore, a Slack integration does not exist. As a result, there would be two options to accomplish this:
- Leverage Zendesk Chat's API to send information from chats to Slack, however, this would require custom development.
- Use the existing Zendesk Support Slack integration and send updates on Zendesk Support tickets that were created from Zendesk Chat chats, via Zendesk Support triggers and the Slack target the integration created.