Is there a Zendesk Chat-Slack integration?
A Zendesk Chat-Slack integration does not currently exist, however Zendesk does now offer a chat apps framework that is part of the Apps Framework V2. As a result, there are a few options available to accomplish this:
- Utilize the Zendesk Chat API to build out a custom integration with Slack, which would require some custom development work.
- Use the existing Zendesk Support Slack integration and send updates on Zendesk Support tickets that were created from Zendesk Chat chats via Zendesk Support triggers and the Slack target the integration created.