Is there a Zendesk Chat-Slack integration?

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10 Comments

  • Bernat Fages
    Comment actions Permalink

    Hey Lucia,

    I'm the author of a Slack integration that lets you do that with Zendesk tickets. You can check it out at https://helpbot.rocks

    Integrating chat is in our roadmap, so perhaps it's of your interest.

    -1
  • Ambles Kwok
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    Yes, we need an integration between Slack and Zendesk Chat!

    1
  • JoPinto
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    I'd like to see this as well.

    0
  • IntegrateCloud
    Comment actions Permalink

    Please install our Zendesk Slack App for both way communication

    https://www.zendesk.com/apps/support/integratecloud-connector-for-slack---lite/

    See this demo

    http://integratecloud.com/zendesk-slack

     

    0
  • JohnEberly
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    We at Chatlio have many customers who successfully use Zendesk and Chatlio to chat with their customers without ever leaving slack. Feel free to check it out and chat with us https://chatlio.com/

    0
  • Outsystems
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     I'm looking for something to contact directly slack users from zendesk

    Things like:

    Chat with a slack user from zendesk
    Call to a slack user from zendesk

    Something like a slack conversation look alike inside zendesk


    0
  • Peter Reynolds
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    Is there a new integration available for this since the acquisition of smooch.io?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Peter,

    No Slack integration for Chat is available at this time. Currently, the team has been working on the Whatsapp in Zendesk integration since the acquisition. For more information, you can check out this article: Using the WhatsApp in Zendesk Support integration

    Let me know if you have any other questions!

    -1
  • Peter Reynolds
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    Checking in as it been another 6 months. Any integration available yet?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Peter,

    There's no Slack integration available for Zendesk Chat at this time. While we don't have this available natively, you could build a Slack bot that is powered by our Conversations APIs to get notified of an incoming chat request.

    The docs for the conversations API can be found here: Conversations API

    Let me know if you have any other questions!

    0

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