Can I export the data from the Reporting Overview reports? Follow

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6 comments

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    Sham Hossain

    I can see the Overview, Reports and Export option under the reporting page. Is this not what the above question is?

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    alwinaugustin

    Actually which API end point I need to use to get the reporting metrics? I need to have the New Tickets, Solved Tickets, Open Tickets etc. count, and the leader board. Then I need to access the Individuals report that shows how many he has closed, how any has been assigned etc for the specific time period. 

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    Jessie Schutz

    Hi Sham!

    The export tab in the Reporting page is where you can do full data exports for purposes of backing up the data in you Zendesk. The data that you export from that tab doesn't have anything to do with your Reporting Overview.

    Let us know if you have more questions!

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    Jessie Schutz

    Hey alwinaugustin!

    You can find all the ticket-related API endpoints in our Developer Resources. I'm no API expert, so I can't get more specific that that, but I would encourage you to visit our Developer API topic here in the Community. There are plenty of experts there who may be able to help!

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    Alwin Augustin (Edited )

    Thanks for the reply Jessie. 

    I have already posted this there in the community, but now answers yet :(

    https://support.zendesk.com/hc/en-us/community/posts/115008555968-Which-API-end-point-can-be-used-to-get-the-Reports-Overview-data

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    Jessie Schutz

    Hey Alwin! Sorry about the delay here. I'm sure you've already seen it, but Joey from Developer Support responded to your original post. Let us know if you need anything else!

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