Can I export the data from the reports in the Reporting Overview?

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9 Comments

  • Sham Hossain

    I can see the Overview, Reports and Export option under the reporting page. Is this not what the above question is?

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  • alwinaugustin

    Actually which API end point I need to use to get the reporting metrics? I need to have the New Tickets, Solved Tickets, Open Tickets etc. count, and the leader board. Then I need to access the Individuals report that shows how many he has closed, how any has been assigned etc for the specific time period. 

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  • Jessie Schutz
    Zendesk team member

    Hi Sham!

    The export tab in the Reporting page is where you can do full data exports for purposes of backing up the data in you Zendesk. The data that you export from that tab doesn't have anything to do with your Reporting Overview.

    Let us know if you have more questions!

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  • Jessie Schutz
    Zendesk team member

    Hey alwinaugustin!

    You can find all the ticket-related API endpoints in our Developer Resources. I'm no API expert, so I can't get more specific that that, but I would encourage you to visit our Developer API topic here in the Community. There are plenty of experts there who may be able to help!

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  • Alwin Augustin

    Thanks for the reply Jessie. 

    I have already posted this there in the community, but now answers yet :(

    https://support.zendesk.com/hc/en-us/community/posts/115008555968-Which-API-end-point-can-be-used-to-get-the-Reports-Overview-data

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  • Jessie Schutz
    Zendesk team member

    Hey Alwin! Sorry about the delay here. I'm sure you've already seen it, but Joey from Developer Support responded to your original post. Let us know if you need anything else!

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  • Anil Prz

    Hi guys,

    @Alwin

    Can you please post what answer did you get from this url you posted?

    https://support.zendesk.com/hc/en-us/community/posts/115008555968-Which-API-end-point-can-be-used-to-get-the-Reports-Overview-data

     

    I have no access to this url and cannot see anything. Can you please post answer here maybe if you can?

     

    I am also trying to api an Average Reponse Time in Zendesk. I was not able to do it in Zendesk API getting all metrics because there is no filter in Ticket metrics to filter voicemail, and due to that, I have to API all tickets multiple times ( limitation of 100 per page) and get metrics of each ticket. Then after, I have thousands of ticket metrics, then I calculate the average response time. Sorry I am new to this and my way/idea of solving could be stupid but i could not find any. 

    I found Good Data in Zendesk does make life easier to create reporting of Average Response Time and easier to just api that. so, is there a quickers documentation or URL to that documentation?

    I also have to calculate CSAT of service score of ticket. I would love to know if there is any solution for this as well. 

     

     

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  • fred fred

    Hi !! 

    @Alwin Same here I'm interested in seeing the answer you add on the other topic. 

    Thanks a lot for your help. 

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  • Brett Bowser
    Zendesk Community Team

    Hey Fred,

    If you have any questions related to the API I would recommend cross-posting in our Developer Community forum to help provide visibility.

    Cheers!

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