Question
Can I export the data from the reports in the Reporting Overview?
Answer
Currently, it is not possible for reports to be exported from the Overview page found via Reporting > Overview.
If you are on Professional or Enterprise, you may create reports within Insights for exporting. Please note that Insights includes a default dashboard entitled Overview. This dashboard can be exported. See Sharing Reports in Insights for more information.
If you have already migrated to Explore, see our documentation on sharing dashboards with Explore.
If you are on Essential or Team, you can gather ticket data through the use of the API to use with an external reporting tool.
9 Comments
I can see the Overview, Reports and Export option under the reporting page. Is this not what the above question is?
Actually which API end point I need to use to get the reporting metrics? I need to have the New Tickets, Solved Tickets, Open Tickets etc. count, and the leader board. Then I need to access the Individuals report that shows how many he has closed, how any has been assigned etc for the specific time period.
Hi Sham!
The export tab in the Reporting page is where you can do full data exports for purposes of backing up the data in you Zendesk. The data that you export from that tab doesn't have anything to do with your Reporting Overview.
Let us know if you have more questions!
Hey alwinaugustin!
You can find all the ticket-related API endpoints in our Developer Resources. I'm no API expert, so I can't get more specific that that, but I would encourage you to visit our Developer API topic here in the Community. There are plenty of experts there who may be able to help!
Thanks for the reply Jessie.
I have already posted this there in the community, but now answers yet :(
https://support.zendesk.com/hc/en-us/community/posts/115008555968-Which-API-end-point-can-be-used-to-get-the-Reports-Overview-data
Hey Alwin! Sorry about the delay here. I'm sure you've already seen it, but Joey from Developer Support responded to your original post. Let us know if you need anything else!
Hi guys,
@Alwin
Can you please post what answer did you get from this url you posted?
https://support.zendesk.com/hc/en-us/community/posts/115008555968-Which-API-end-point-can-be-used-to-get-the-Reports-Overview-data
I have no access to this url and cannot see anything. Can you please post answer here maybe if you can?
I am also trying to api an Average Reponse Time in Zendesk. I was not able to do it in Zendesk API getting all metrics because there is no filter in Ticket metrics to filter voicemail, and due to that, I have to API all tickets multiple times ( limitation of 100 per page) and get metrics of each ticket. Then after, I have thousands of ticket metrics, then I calculate the average response time. Sorry I am new to this and my way/idea of solving could be stupid but i could not find any.
I found Good Data in Zendesk does make life easier to create reporting of Average Response Time and easier to just api that. so, is there a quickers documentation or URL to that documentation?
I also have to calculate CSAT of service score of ticket. I would love to know if there is any solution for this as well.
Hi !!
@Alwin Same here I'm interested in seeing the answer you add on the other topic.
Thanks a lot for your help.
Hey Fred,
If you have any questions related to the API I would recommend cross-posting in our Developer Community forum to help provide visibility.
Cheers!
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