How can I edit the tagline for my agents in a live chat?

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  • Sangini Shah

    Is there a way to do this via API?

  • ELKO

    Is there a way for an admin to change display name and tagline for the agents in Chat, like in the People panel in Zendesk?

  • Gail L
    Zendesk Community Team

    Hi Sófús,

    A chat admin can update Display Name of an agent from the Chat Dashboard (this setting is not in the People section in Support). If you login to Chat and go to Settings> Agents you can select an agent's profile there is a section to update their Display Name. The Tagline is personal setting that agents will need to update themselves.


  • Oscar Maynard

    Hi, I would like to update all of my agent's taglines/display names/profile pictures, but I can't do this as described by Gail L  - how can I do this?

  • Michael Froeming
    Zendesk Customer Advocate

    Hi Oscar,

    Only the Chat display name of the agent can be updated by an admin, tagline and the profile picture is a personal setting which the agents need to update themselves.

    Michael Froeming | Senior Customer Advocacy Specialist

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