Can I add custom ticket statuses? Follow

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3 comments

  • Avatar
    Jason Neill

    This is a feature we would really want.  The ability to add another status and to control the agent name of a status compare to what the customer sees.

    IE: Agent Selects - 'Waiting on Server' and Customer Sees - 'Waiting on Support'

  • Avatar
    Jessie Schutz

    Hey Jason!

    You're definitely not the first person who has suggested this kind of functionality; there's a pretty active thread about this over in our Product Feedback area. This thread has been around for a while, as you'll see, but I still recommend that you add your vote and detailed use case so our Product Managers can understand the problem that you're trying to solve.

  • Avatar
    Jason Neill

    Thank you!  I have added my comments to that post.

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