I want to add additional ticket statuses for submitting tickets. Is it possible to edit the system status field to add these custom statuses?
It is not currently possible to edit the system status field by adding new statuses or changing the location.
However, you may create a custom ticket field to track any custom status you want to include in your workflow. For a guide on creating custom ticket fields, please see our article on Adding custom fields to your tickets and support request forms.