Why am I seeing differences in Google Analytics versus Help Center reporting overview? Follow

Question

Why am I seeing differences in Google Analytics versus Help Center reporting overview?

Answer

The views reported on the dashboard could more accurately be described as raw hits. Our native reporting on the views of your Help Center includes bots, crawlers, and repeat visitors. Google automatically ignores their own indexing bots in the results. Depending on how you have Google Analytics configured, bot traffic may account for a large part of the discrepancy.

The Help Center dashboard is intended to be a simple overview of your Help Center traffic. Generally speaking, Google Analytics setup using the Help Center integration will be much more accurate. The results displayed in Google Analytics should be considered a truer representation of your traffic than what you see on the dashboard.

For more information, see: Google Analytics and Help Center

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