Why am I seeing differences in Google Analytics versus Help Center reporting overview? Follow



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    Emily Knox

    Does this also apply to searches? I'm comparing search data from the last 30 days between Google Analytics "Site Search" dashboard and Zendesk's "Search" Reporting dashboard and I'm seeing major discrepancies. For example, the term "rtmp" -- GA indicates it was searched 60 times in the last 30 days, whereas it doesn't even appear in ZD's search dashboard (it's a common acronym in streaming, so I have a hard time believing no one searched for it in a month). 

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    Nicole - Community Manager

    Hey Emily - 

    Yes, there do seem to be similar discrepancies. I would trust the information you get out of Google Analytics on searches. 

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