How can I stop receiving email notifications when a ticket is assigned to me? Follow

Comments

4 comments

  • Avatar
    Itamar Freiman

    Hi Lucia,

    Thanks for this. Though i want an email to be sent to assignee if it was assigned to him by someone else them himself.

    i don't see neither in automation nor in triggers a condition that allows me to select the assignor. 

    I imagine that i can do something along the line of when you want to assign a ticket you'll be required to fill a Tag which then could trigger an email. or vice versa, not allow to assign ( is it possible? ) but require a tag to be filled and based on it actions will come in place that will assign and email the assignee.

    Are there built in solution that are easier? like such a condition ?

    Or any other solution?

    Thanks

  • Avatar
    Nicole Relyea

    Hi Itamar - 

    Welcome to the Zendesk Community! 

    To make sure I understand, what you're saying is that a ticket comes in, and agent A assigns the ticket to Agent B. You want agent B to receive a notification email that the ticket was assigned to him or her, correct? 

  • Avatar
    Richard Meyers

    I do not see "Business Rules" when I click on "Admin"

  • Avatar
    Jessie Schutz

    Hi Richard! Welcome to the Community!

    Are you an Administrator or an Agent in your Zendesk? Business Rules are features that can only be edited by admins; if you're an agent you won't have access.

Please sign in to leave a comment.

Powered by Zendesk