Identifying field keys for custom fields Follow

Question

I have both custom user and organization fields. Where can I find the field key for these custom fields?

Answer

Field keys are used for importing both users and organizations, as well as allowing you to use a custom field in placeholders and API calls. 

Organization field keys

  1. Navigate to Admin > Manage > Organization fields.
  2. Click on the custom organization field.
  3. On the right-hand side of your screen, the field will open for edit. 
  4. Below Field title shown to agents you will see the field key. 

User field keys

  1. Navigate to Admin > Manage > User fields
  2. Click on the custom user field. 
  3. On the right-hand side of your screen, the field will open for edit. 
  4. Below Field title shown to agents you will see the field key. 
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