Understanding how Talk calls become tickets

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31 Comments

  • Brandon Tidd
    Community Moderator

    Hi Kaylin Bailey -

    Sorry for the delay here.

    Generally speaking, having a Trigger that looks for the conditions

    Ticket is Created
    Channel is Voice

    Actions

    Add Tag: phone_call

    I'm curious as to your use case here, as you may be able to leverage tools like channel in place of tags (especially when looking at Explore).

    Hope this helps!

    Brandon Tidd
    729 Solutions

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