Required ticket fields and conditional fields Follow

Comments

11 comments

  • Avatar
    Daniel Cooper

    I have some forms that always require a field at the top level.  The conditional fields app won't let me establish these as required fields because they aren't actually conditional.  

    However, I need the same field to present itself in a new form and it will be conditional and required on display, but not for submission.

    I'd love the option to make a field required if present on submission.

  • Avatar
    Helvijs Vigners

    This would be so useful! ^

  • Avatar
    Wijnand Langeraar

    Oh yes this would be an outstanding feature to have.

  • Avatar
    Nicole - Community Manager

    Hey Helvijs and Wijnand - 

    Thanks for the feedback. I encourage you to share it in the Product Feedback topic in the Community so that our Product Managers will see it. They don't usually get over to the comments in the KB. 

  • Avatar
    Gareth

    Hi Guys, is it possible to add a rule into my tickets where the person who responds first to a user MUST fill in the required fields otherwise they cannot reply? I know this is the case to solve a ticket but I am trying to add a bit more regulation over tickets coming in as it helps stats. cheers

  • Avatar
    Helvijs Vigners

    Gareth, there used to be an app, but there isn't one anymore. :(

  • Avatar
    Gareth

    Great :-( - anything else I can try?

  • Avatar
    Helvijs Vigners

    Gareth, I just saw that there is an app you can pay for now: https://www.zendesk.com/apps/support/required-fields/

    Not sure if it will do what you need to. But it is not working with conditional fields app... which is why I am not going to get, as I specifically need required fields to be the ones that are conditional :(

  • Avatar
    Gareth

    Surely this is something quite easy which could be built into zendesk??

  • Avatar
    Nicole - Community Manager

    Hey Gareth - 

    Possibly, though I don't believe it's on the product development roadmap. 

  • Avatar
    Gareth

    Shame, I guess it is a bit bespoke. Im just so used to the efficiency of service now...:-P

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