I am using the Conditional Fields app and noticed I can mark fields as required when building out my conditions. What is the difference between marking a ticket field as required upon creation/editing of the ticket field under Admin > Manage > Ticket Fields versus making it required within the Conditional Fields app?
If a ticket field is marked required on the field itself, this field must be filled out before a ticket is solved.
Marking a ticket field as required within the Conditional Fields app itself ensures that the ticket field will only be required if the field is revealed through field choices. That said, required conditional fields must be filled out when making any ticket submissions or updates.
If a ticket field is marked as required on the field, and is then used in conditional formatting, there is the potential you will be unable to submit the form (either as agent or end-user) if the user never reveals the required field. You can learn more about this error message via the following article: Error message: "field_name" is required when solving ticket.