Discrepancies between Insights and Reporting Overview Follow

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    Jose Resendiz

    I would love to see the Reporting Overview reflect the customer's setup by removing deleted tickets and using business hours if they are being used. I would imagine that most would agree that data is only useful if it's reflective of reality otherwise, it's not actionable or relevant, perhaps just interesting. As an illustration, we all use a mirror when we get ready in the morning to make any needed changes to our appearance so that we are presentable. But what good it would it be if the reflection was not accurate? It would simply be useless piece of glass.

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