What time zone applies to my business hours? Follow

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4 comments

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    Kasper Tang

    Where do i find the Schedule settings? I can't find anything below "Settings". There's account, subscription, security and so on, but no "Schedule".

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    Jessie - Community Manager

    Hey Kasper! Welcome to the Community!

    The ability to set schedules is available on the Professional and Enterprise plan levels. If you don't see the Schedule option in your Settings menu, this means that you're on the Team plan or below, and don't have access to that feature.

    Let us know if you need anything else!

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    Ian Smith

    There are certain Insights metrics that use business hours. If I have multiple schedules under the Enterprise plan how do I know what business hours insights is defaulting to?

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    Stephen Fusco

    Hey Ian, 

    Great question! We actually have an article that covers this in more detail here: Setting your schedule with business hours and holidays

    If you are on Enterprise and have set up multiple schedules, reports based on business hours use the schedule that is set for the ticket (see Applying a schedule to your tickets). To find out which schedule is applied to a ticket, you can view that ticket's events (see Viewing a ticket's audit trail).

    Thanks for your question! 

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