Can I add custom fields to my customer's view?

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6 Comments

  • Mie Dohn

    Hi Kate, 

    Would it be possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have signed up for (custom organisation field). I would like them to be shown where marked with red in screendump:

    Looking forward to hearing from you. 

    Br. Mie

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  • Nicole S.
    Zendesk Community Team

    Hi Mie -

    You can add custom fields to user profiles, so long as you are on the Team, Professional, or Enterprise Support plan.

    See this article for reference: Adding custom fields to users

    Getting those custom fields to show in the Help Center profile would require some custom code, which you could ask for help with from other community members over in the Q&A topic.

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  • Mie Dohn

    Ok, that is great. I only see that this works for user fields. 

    Is it possible to also show an organization field on an end-user profile?

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  • Jessie Schutz
    Zendesk team member

    Hi Mie!

    Your user profile in Support already has an Org field in it so you shouldn't need to make a custom field.

    As far as getting those fields into the user profile in the Help Center, as Nicole mentioned it will require custom code. Zendesk can't help you create that code, but we have lots of folks in the community who can help you out!

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  • Barry Ghotra

    I know this is an old thread so pardon me for asking a question here. If this is not the right place, kindly point me to the right direction. I am not a ZENDESK client, but I am a client of a group that uses zendesk for HELP DESK/client incident response. My question is related to the view and end user (or client) sees when they log into the zendesk. I see very little information or basic fields e.g, Subject, id, Created, Last activity, status. However, I noticed that when our vendor is sharing his screen there's a lot more fields that they see and can search by e.g, reference number, client name etc., So the real question is can these additional fields be added to the external portal that the client's see? If so, is it controlled by the type of the license that our vendor is using? If so, how can we tell what version or license the vendor is using and how can they add these additional fields to the client portal please?

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  • Dave Dyson
    Zendesk Community Team

    Hi Barry –

    Sorry, I didn't realize you'd also posted this question here! As I mentioned in my other answer to you, the fields you mention sound like they'd be custom fields, which cannot be added to the customer portal, unforunately.

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