Can I add custom fields to my customer's view?

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  • Mie Dohn

    Hi Kate, 

    Would it be possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have signed up for (custom organisation field). I would like them to be shown where marked with red in screendump:

    Looking forward to hearing from you. 

    Br. Mie

  • Nicole S.
    Zendesk Community Team

    Hi Mie -

    You can add custom fields to user profiles, so long as you are on the Team, Professional, or Enterprise Support plan.

    See this article for reference: Adding custom fields to users

    Getting those custom fields to show in the Help Center profile would require some custom code, which you could ask for help with from other community members over in the Q&A topic.

  • Mie Dohn

    Ok, that is great. I only see that this works for user fields. 

    Is it possible to also show an organization field on an end-user profile?

  • Jessie Schutz
    Zendesk team member

    Hi Mie!

    Your user profile in Support already has an Org field in it so you shouldn't need to make a custom field.

    As far as getting those fields into the user profile in the Help Center, as Nicole mentioned it will require custom code. Zendesk can't help you create that code, but we have lots of folks in the community who can help you out!


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