Setting and finding user's external IDs Follow

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2 comments

  • Avatar
    Chris Maxwell

    The external ID is not visible in this location:

     

    "To view the external ID

    The external ID can be found from their profile page, in the bottom left corner, with the last login metadata."

     

    Where may I find it?

     

     

  • Avatar
    Jessie Schutz

    Hey Chris!

    When you're viewing the user profile in your Zendesk, you'll need to scroll the column on the left side all the way to the bottom. It'll look something like this: 

    Bear in mind that the external id will not be visible if you haven't imported it into your Zendesk. An external id is a piece of information that you add yourself; it's not generated by Zendesk.

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