Error when blacklisting domain

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  • Roman Lomakin


    What if I need to reject a specific user e-mail (that sends automatically generated content) but am fine with the general domain. Having an organization record defined by domain prevents me from blacklisting a specific user I don't want to hear from. Is there a solution to the problem?

  • Roman Lomakin

    I've also found a strange phenomena; I can blacklist the domain that is featured in an organization record just fine but not a specific user.

  • Jon Daniels

    Hey, Roman! Can you share what happens when you attempt to blacklist an individual user by blacklisting the email address specifically?

    This should be possible, as outlined in our article on this

  • Ashley Doyle

    Jon/ anyone else still following this ticket/ anyone in general really:

    My question is similar to Roman's in that I have a whitelisted domain (whitelisted by being mapped to an organisation), but have 2 users from that domain that need to be blacklisted.

    The linked to article has a section outlining how to do this titled "Approve a domain, but reject specific email addresses and domains within it" - however I have followed these instructions and still get the "The following addresses or domains cannot be blacklisted; they are whitelisted due to association with one of your Organizations: <>" warning.

    How can we fix this?


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