How can I find out which of my ticket forms are using a specific ticket field? Follow

Question

How can I find out which of my ticket forms are using a specific ticket field?

Answer

At this time, there is not a native functionality within the agent interface to list which ticket forms are using a specific ticket field, however, the easiest way to accomplish this is using our API ticket forms endpoint:

You can simply use CTRL+f to find which forms contain the ticket field, you will need to search by ticket field ID.

The Ticket Field ID can be found by selecting edit on the Ticket field under Admin ( ) > Manage > Ticket fields, the IDi s listed below the field name:

 

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