Can I increase the number of displayed views?

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73 Comments

  • Stephen Amaza
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    I just started using Zendesk this month and while I've found it really powerful and useful, it's really appalling how the simplest features are missing or simply unavailable and even worse, Zendesk's attitude towards these problems that are major pain points for users.

    I'll by far prefer to load a page each time so I can have multiple views than to be limited in this manner. This feature has been requested for the past 3 years and it's crazy to see the response be "buy one more app". We're already paying a lot for Zendesk and other third-party apps we need to make Zendesk work as it should. Why does that need to keep happening?

    This is very disappointing to say the least and I'm definitely exploring alternatives from today.

    3
  • TJ Patel
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    @Frank, in my experience with zendesk, it's because they lost touch with what it takes to work support for a tech company.

    1
  • Doug T. Florczyk
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    As you can see from the previous comments, it is not even on the road map to be addressed, at this point I believe all their efforts are put towards enhancements they can charge the customer for, and since views is not that, then there is no effort put forth to enhance it.

    They just keep claiming how hard it would be to make any changes, which I believe is not the case. I would venture to say since this item is not even on the road map it is not getting updated any time within the next few years, and for how long and as many people have asked for this enhancement is mind boggling it has not been addressed.

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  • Frank Roberts
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    Perhaps the interface could be changed to a tabbed model similar to the softphone in our platform from which you can serve both calls and chats from the same interface. See the screenshot below: Public views could be displayed on the left tab and 'Your Views' could be displayed on the right tab. 

     

     

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  • Danna Carmi
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    Just want to chime in that having more views visible at once would be very helpful, and possibly even expanding and collapsing sub-views.

    As an admin, I want to have access to certain information at a glance, separated by brand and channel. For us, 3 brands x 2 channels = 6 views per piece of information. I also want to see some views for all channels and/or brands combined.

    2
  • Michael Ohayon
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    Stephen Amaza - Unfortunately, I've had the same challenges with what you are experiencing. Though unfortunately it isn't native, Quickie Plus gives you this functionality but does cost I believe $0.50/Cents a month per user. Obviously, we wall wish it was native inside Zendesk but as many have said they are just looking to squeeze every dollar out of their customers, so we have to resort to 3rd party plugins. 

    The Quickie Plus tool does give you the ability to break out views in a very elegant way, giving you the ability to categorize your views and even go into deep sub-categories. Danna Carmi - this tool might be helpful for you as well. 

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  • Stephen Amaza
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    Thanks Michael Ohayon. Will check it out.

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  • TJ Patel
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    Thanks Michael
    I'll look into it. This whole thing reminds me of the issues we've had with customers being unable to send performed plain text and code blocks...

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  • ritesh
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    This limitation seem arbitrary and artificial. 

    2 years should be enough time to reengineer changes in such a simple feature.

    3
  • Lee KB
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    2 years seems like a good indication they have no intention to fix this. Luckily it doesn't take 2 years to migrate to a BloatDesk alternative, of which there are many!

    1
  • Sadie Sumner
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    What is happening with the rest of the space on the side of the screen under my 12 allotted views that we can't expand that to be more?

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  • Michael Ohayon
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    Good Morning Sadie Sumner,

     

    Unfortunately, you cannot. This is a flaw in Zendesk's platform in which they refuse to modify and/or say they are unable to fix from previous comments. To solve this issue, you will have to pay for a third party plugin. However, you will still be limited to 12 views on the ticketing center, but the tool Quickie Plus will give you a drop down on the top right of Zendesk that you can see all the views you create and assign to teams. From what I recall is $0.50/Cents per user a month. 

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  • Michael Ohayon
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    Devan - Community Manager It appears you posted this in the wrong post? This post has to do with Views.

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