My account is configured to use the Rich Content editor, also known as WYSIWYG, but when I drag an image to my ticket body, I am only given the option to add it as an attachment. Why am I not able to add this image as an inline image?
If you are only seeing the option to add an image as an attachment, your account likely requires authentication for downloads. To check, have an admin follow the steps below.
- Navigate to Admin > Settings > Tickets > Attachments.
- Find the setting Require authentication to download. If this setting is checked, you will not be able to add inline images.