How can I change the order of my ticket fields on the Help Center request form?
Ticket fields can be reordered by navigating to Admin > Manage > Ticket fields > Reorder. The fields are reordered by dragging and dropping them into place.
For Professional and Enterprise customers:
If you are using multiple ticket forms, the fields must be reordered on the form itself. To do so, navigate to Admin > Manage > Ticket forms and select the appropriate form. With the form open, you are able to reorder the desired field by clicking and dragging the field you wish to move, to the desired position you want it to be displayed on the ticket form. See Creating ticket forms to support multiple request types for more information.