How can I change the order of my ticket fields on the Help Center request form?
You can reorder ticket fields by navigating to Admin > Manage > Ticket fields > Reorder. The fields are reordered by dragging and dropping them into place.
If you are using multiple ticket forms, the fields must be reordered on the form itself. To do so, navigate to Admin > Manage > Ticket forms and select the appropriate form. With the form open, select Reorder. Fields here are also reordered by dragging and dropping into place.