Conditional Fields app: What you need to know BEFORE you edit, or remove ticket fields Follow

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5 comments

  • Avatar
    Dwight Bussman

    I was even more worried there for a moment. The arrow in your after screenshot example covers up the "Product" field - I thought the indexing had somehow been broken and would remove subsequent fields, too.

  • Avatar
    Dr. J

    Good point!  😉 

    Nice spot — rest assured, that was fine.

    #EagleEye #JustKeepingYouOnYourToes

  • Avatar
    Ben

    Wouldn't it be ideal if when making changes with this set of impact scenarios, that a pop up modal presented these consequences and asked for confirmation?

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    Dr. J

    One quick update, friends — as above, please be very careful if you are an Enterprise customer, and have referenced a Brand in your Conditional fields (or a field tied to a brand), please be sure to:

    1. Scour your rules for references to that brand
    2. Remove any rules/references
    3. Regenerate your Conditional fields code
    4. Re-edit/publish your Help Center
    5. Remove the brand
  • Avatar
    Marci Abraham

    I'm embarking on this "conditional fields" journey, and stopped here to read the warnings. We do have brands, and I'm curious about Dr. J's comment. Do those steps only apply if your intent is to REMOVE a brand? Or some other case to be aware of?

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