I've created SLA policies for my tickets and have added the Next SLA breach column to my views. However, I do not see a badge in my Views (). Why aren't my tickets displaying the badge?
The ticket likely does not have a priority set. Without a priority on the ticket, the SLA does not know what time to use for the countdown.
If your tickets do have a set priority and you see the SLA applying within the ticket's audit trail (see Viewing all events of a ticket), please reach out to email@example.com for further troubleshooting.