The option Mark as solved is no longer available for end-users requesting tickets in the Help Center.
The option for end-users to mark their tickets as solved under My Activities is only available under the following conditions:
- Ticket type cannot be Problem, it must be a Question, Task or Incident.
- The ticket must be assigned to an agent.
- The last comment must be made by an agent.
If the ticket in question meets the above conditions, then it is possible that the code for this feature may have been removed as part of some custom coding.
To re-add the code
- Navigate to Guide Admin > Customize design icon (). Then click View theme under the live theme.
- Click Edit code and select request_page.hbs.
- Re-add the default code you can find attached to this article.