Requesters are unable to mark tickets as solved in the Help Center

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31 Comments

  • Asaf Max
    Comment actions Permalink

    Root cause for my issue is that the end user trying to close the ticket was not the requestor. See this article: Mark organization requests as solved provided by ZD support.


    As mentioned there:

    No, users may have permission to view and update requests in their organization, however the Mark as Solved & Submit option is available only for the requester.


    This means that the button to Mark a ticket as solved is only available to the main requester. Which in my opinion makes sense and should be added to the article provided by the community managers.

    Requesters are unable to mark tickets as solved in the Help Center

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