Working with tickets and views in the Support mobile app Follow

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2 comments

  • Avatar
    Ariel Hart

    The initial launch and lock out of the Support app failed and access to the legacy Zendesk app had to be restored.

     

    With the lack of implementation of bulk editing of ticket's properties, applying macros or leaving comments on mobile app (and no plans to implement it as a feature) my team will not be able to keep up with ticket flow using the Zendesk mobile platform.

     

    On the website (https://www.zendesk.com/product/mobile/) there's a flashy statement of: 

     

    Great customer support is tied to the customer—not a desk. Zendesk’s native mobile apps are built for team leaders, agents, and those rolling stones who don’t take “help desk” literally.

     

    This site directs to the old app and the statement does not  seem to be reflected in the "new" apps feature set.

     

    Please Zendesk, come to grips with customer needs and stop forcing the Support app when features we need to get the job done are not available.

  • Avatar
    Mathew Cropper

    Hi Ariel. I just posted a response to your message in this thread. Just letting you know here as well.

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