What happened to the Zendesk Activity Stream Chrome extension? Follow

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5 comments

  • Avatar
    James Harvard

    I would like to see this extension return, if possible. It is very useful for our colleagues who have an agent account, but who don't live in their Zendesk browser tab the way some of us do :-)

    It's not the same, but the Zendesk Prioritizer extension, combined with a view configured to show open tickets assigned to the current user & their groups, looks like the best substitute until Zendesk re-release this.

  • Avatar
    Sandi King (Edited )

    I too, would love to see this return. Even though I "live" in ZD, Having the little notification pop up when another ticket was responded to allowed me to give excellent support to those I was already in conversation with in a way that the regular ZD views do not. I was very sad to migrate to a new computer and lose access to this invaluable little tool. :(

  • Avatar
    Joakim Ek

    Hi. Is it possible to get a hold of the plugin "as is" so to speak ? We ( me and my department ) lives in Zendesk to. I have the plugin connected to my account, but new recruits miss it. It would be a treat to get it for eveyone, even without any support. 

  • Avatar
    Danny Tagle

    I have the same request. Can I get the extension downloaded as it was? My department's main priority is requester wait time and the notification on the extension helps my team stay on top of new and open tickets in their name. 

    If not, do you have have a better solution to monitor tickets that are being opened? Suggestions are highly encouraged here. 

  • Avatar
    Joakim Ek (Edited )

    @Danny

    Please note that its possible to export a installed chrome-application to a crx-plugin ( chromes "app"-format ).

    And  you can run unsigned plugins today in chrome, with a simple workaround. 

    So this is doable even if ZD have pulled support for this app. 

     

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