"User is requester on tickets that are not closed" error

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10 Comments

  • Natasha Ace

    Now that I know this information, how do I leave the tickets in the said status, but remove the said user?  I've tried re-assigning, but doesn't seem to work.

    0
  • Jessie Schutz
    Zendesk team member

    Hi Natasha!

    Can you be more specific about what's going wrong? How exactly are you re-assigning these tickets? Are you trying to give them to a specific agent or just move over to a group?

    0
  • Michael Lynch

    It boggles my mind that I cannot, as the admin of my helpdesk, manually close a ticket. You really need to include this painfully obvious necessity into our service.

    1
  • Jessie Schutz
    Zendesk team member

    Hi Michael!

    While "Close" isn't an option in the ticket status menu, you can set up a trigger that will allow you to close ticket immediately. Set the trigger up to test for a tag, such as close_me_now, and make the action "Status > Closed". Add any other necessary conditions. Then anytime you add the "close_me_now" tag to a ticket and update it, it'll close the ticket right away. Hope that helps!

    -2
  • Nathanael Cole

    The fact that this is still an issue two years later is ridiculous.

    Being unable to delete a user for ANY reason is ridiculous.

    Having to actively set myself a calendar reminder to "check on X user in two weeks to delete them because Zendesk wouldn't let me" is ridiculous.

    1
  • David Oh

    Agree Nathanael.

    Considerably harder than every other system that I removed this user from. More time trying to resolve this than I spent in all of the five other systems combined.

    0
  • Elsa Jeans

    I'm Agree Nathanael...

    0
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