Removal of the Zendesk Windows Phone app Follow

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5 comments

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    Mark Wiese (Edited )

    Perhaps if the Windows Phone app wasn't so buggy a lot more people would have been using it, and it would've constituted a lot more of the mobile traffic. Many of the staff in my company use Windows Phone (we are a Microsoft Gold Partner) but I know the majority don't bother using the app due to how buggy it is. Rather than discontinuing it, a better idea would've been to fix it.

    Additionally - The Windows Phone app was the main reason we went for Zendesk over a competing product. Had this app not been available, we would have gone for the alternative.

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    Luke Meyer

    As Mark said, the main reason we Chose Zendesk over another competitor was the Windows Phone App. Its Been Buggy at best, completely un usable at the worst times. in my opinion it is un professional to half bake a product, then blame the lack of users using it as a reason to stop supporting it. Perhaps if the app worked properly it would of seen quite a bit more use (In fact, all our Agents would be)

    Is there at least a mobile web gui that we can use on our phones? The full GUI is not very user friendly on a mobile phone, and ironically keeps advertising the Zendesk Support app.

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    Ian Walker

    Very unhappy about this decision. As mentioned, we also chose Zendesk because of their Windows Phone support. The app worked fine for me for what it was. Any chance of a UWP version for both Windows 10 and Windows Phone?

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    Sam

    This is disappointing. There's really no excuse in this day and age for not writing a cross-platform app for this sort of thing, especially when you are a customer service company! Why write a native app for something that calls on Zendesk APIs? And yet, what tends to happen is a limited and buggy Windows Phone version is released just to say "it's supported", and eventually support is dropped. I've seen this before. Don't ask users to switch to another platform, bring your software to their platform, especially one that is used by business people. THAT is customer service! :)

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    Ian Walker

    I don't understand why they could just not leave it in the Microsoft store for Windows phone users?  The apps was fine for what it was for my needs.  Just let us still have access to it instead of forcing us all to go out and buy a new phone. But of course, Zendesk said no.

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