Team, Growth, Professional, Enterprise, or Enterprise Plus
Support with
Talk Team, Professional, or Enterprise
Talk has text capabilities and helps you support customers anywhere in the world with affordable phone numbers and per-message pricing.
To use Text, you need to purchase a number from us or port in your existing number, and pay to use the service.
Figuring out your usage costs can get a little tricky, but that's because it's tailored to your needs. Texting French Guiana? You’ll pay a different rate than texting a mobile phone in London. To help you, we’ve built handy calculators to make it easy to break down costs, and to find out if a Talk number is available in your country.
Talk supports text in many countries globally. Inbound texts from customers create a ticket that enables agents to engage with customers by simply responding in the ticket itself.
Text messages are charged per segment. Segments are typically 160 characters or 70 characters if you include an emoji or other non-standard character. When you send a message that exceeds these limits, you'll be charged for additional segments.
Save money with package discounts
If you pay for Zendesk by invoice, you can get package discounts for Talk credit. Check out the discounts below, then Contact our sales team for help.
Price
Total Talk Credits
Savings
$1,000
$1,031
$31 (3%)
$2,500
$2,632
$132 (5%)
$5,000
$5,556
$556 (10%)
$20,000
$23,529
$3,529 (15%)
$50,000
$62,500
$12,500 (20%)
Bring your existing number with you
In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. If the number is capable of SMS, you can also use it with Zendesk Text.
Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.
10 comments
Sign in to leave a comment.