Text usage pricing (Talk Team, Professional, and Enterprise)

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  • Jesse Archer

    Any plans to launch this service in New Zealand?

  • Mark Lawrence

    Jesse. Did you get a reply to your query about Zendesk Talk/txt availability in New Zealand. I am interested in it too.

  • Jenny Gillett

    Hi Jesse and Mark, 

    Unfortunately we still do not have an ETA on when we will be supporting New Zealand for Text. We do have support for Local and Toll Free New Zealand numbers in our Talk Product if that is any help to you. As soon as I get an update on Text I will pass it on. 



  • Mark Lawrence

    Hi Jenny,

    Are you able to give an likely estimate of when TXTing will be available in New Zealand - without we would probably need to look at another solution for TALK/TXT?

    Also, can you point me in the direction of pricing for Zendesk TALK in New Zealand please?



  • Eugene Tarasula

    So it "eats away" from the basic Price per number per month one charge at the time, right?

    What happens when there is nothing left? 

  • Jessie - Community Manager

    Welcome to the Community, Eugene!

    These are actually two separate charges. The Price per number per month  is the subscription fee for each of your numbers, and you pay that along with your Zendesk subscription. Price per message is what you're charged for each inbound and outbound message, and you're charged for your usage after the fact. 

    Hopefully that clears things up! Let us know if you have any other questions.

  • Stephen D

    We're deeply interested in adding Text to our plan. But I see the service is still not available in New Zealand.

    Is there any plan to add New Zealand to the list?

    And if so when?

  • Jessie - Community Manager

    Hi Stephen!

    I looked into this for you, and what I found out was that Twilio doesn't actually provide New Zealand text numbers at this time, which means that we're not able to provide them. At this point we don't know what Twilio's plan is for that, so unfortunately I can't give you an ETA on it.

    However, we will post an announcement whenever new numbers become available, so we'll be sure to let everyone know if anything changes

  • Lucas

    Seems like there is a demand for this product in New Zealand!

    So i will add my voice to the growing choir.  We operate in the US, Australia and NZ. Unfortunately not supporting NZ means we not using Zendesk for any Text at this point in all locations :(  

    Sorry to nudge again @Jessie :)

  • Kavi

    Hey just jumping onboard to add that I'd also be interested in finding out when the Text function will be available for NZ. 

  • Thomas Wang

    Hi, is there any plan to launch the text service in Slovakia and Bulgaria?

  • Travis Rider

    Hello Thomas!

    After taking a look, currently Twilio doesn't offer Text numbers for Slovakia and Bulgaria so we are unable provide text service in either location. Twilio does not have an ETA when those will be available.

    That said, when new numbers are available we'll be sure to announce them.

  • Linda-SI

    Any ideals when we can send satisfaction survey through TEXT ?

  • Thomas Wang

    Hi, Travis 

    Do you know is there any restriction on sending SMS to Slovakia and Bulgaria customers from a foreign number ?

  • Travis Rider

    Great questions!

    @Thomas I took a look on the Twilio website and I do not see any restrictions on sending SMS messages to Slovakia or Bulgaria from a foreign number.

    @Linda-SI We are working on making CSAT surveys SMS friendly, unfortunately I do not have a timeframe on when they will be available.

    Let us know if you have any other questions!

  • Andres Figueroa

    We are planning to use TALK but I am struggling finding the pricing information at least one that is updated as for today.  In the Zendesk pricing page there are some numbers with Beta on the side, and I would like to know what that means in terms of using them in production. I also need a a list of all existing numbers and the cost, both for creating the numbers and the charge per minute. I really need this quick, like today. I have created a ticket as well asking for the same information but the response time is so bad. Many of these threads get never answered or it takes years before anyone looking at them. Please help . 

  • Nicole - Community Manager

    Hi Andres -

    Thanks for your question, and our apologies for the confusion!

    "Beta" means that a feature is currently being tested by a limited number of users but isn't available for everyone just yet. As far as pricing goes, features are usually free in the the beta period and sometimes have an additional cost once they're available to everyone.

    This is the comprehensive pricing page for Talk. If you go there, you should also be served an opportunity to chat with someone, and they should be able to talk you through all of the pricing questions you have in real time.


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