Note: Support Enterprise includes up to five brands. Support Enterprise with the Multibrand add-on includes up to 300 brands.
If you support multiple brands, you can associate a brand with each of your Twitter accounts.
Tickets created through your Twitter account will have the brand that you associated with that account. If you change brand for a Twitter account, any new tickets will have the updated brand, but any existing tickets will not be updated.
To set brand for a Twitter account
- Click the Admin icon (
) in the sidebar, then select Channels > Twitter. - If you haven't already done so, click Add Twitter account to add the Twitter account you want to monitor.
For more information, see Adding Twitter accounts to your Twitter channel.
- Beside the Twitter account, click Edit.
- Select a Brand from the drop-down menu, then click Update Twitter account.
2 Comments
If I've assigned a Brand to a phone number or created a Branded Help Center, shouldn't tickets that get created those ways be automatically set to the brand? That doesn't seem to be happening on our account.
Hi pstrauss,
The brands should be set on the ticket based on the Help Center/Phone number they are reaching out to.
If the brands are not being set you may want to check the events of the ticket to see if there's a trigger that is removing the brand from your tickets.
Keep us posted!
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