If you support multiple brands, you can associate a brand with each of your Twitter accounts.
Tickets created through your Twitter account will have the brand that you associated with that account. If you change brand for a Twitter account, any new tickets will have the updated brand, but any existing tickets will not be updated.
To set brand for a Twitter account
- Click the Admin icon () in the sidebar, then select Channels > Twitter.
- If you haven't already done so, click Add Twitter account to add the Twitter account you want to monitor.
For more information, see Adding Twitter accounts to your Twitter channel.
- Beside the Twitter account, click Edit.
- Select a Brand from the drop-down menu, then click Update Twitter account.