Adding Web Widgets for multiple brands (Enterprise)

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  • Chris Nordman

    Can I set up the web widget to pull articles and community forum topics from two different brands?  

  • Forrest Howell

    Where is the "Add Widget" Button?  

    I don't see it and searching for "Add widget" content has 0 results.

    Screen shot attached. 

  • Amie Brennan

    Hi Forrest, 

    You can find the add widget button in the setup tab within the widget settings. Simply toggle the button to on (green) and click save. This will automatically add the widget script to your Guide platform. 

    If you're looking to add the widget to your own website, there is no "add widget" button available for this. You will need to copy and paste the code manually into your own websites code to achieve this. 

    Hope this helps you with getting your widget up and running from here. 

    You can also find our handy widget customizations javascript guide here:

    If you are looking to run the widget across multiple brands. You're also welcome to look at upgrading to Professional or Enterprise plan to access the multibrand feature. Once you're using multibrand you'll have the ability to apply separate widgets to each brand or run the same widget across multiple brands. At this point in time, and actual add widget button does appear within the Zendesk UI. 

    Let us know if you run into any issues and we'll be happy to help further. :)

  • Mustafa Habib

    Can I include the articles for the 2 brands in only one widget so that when the customer searches for the answer in the main brand he can find the answer for whatever product he is interested in? Or will I have to make another help center that includes all the articles and link it to a separate web widget? 

  • Jessie Schutz
    Zendesk team member

    Hey Mustafa! Sorry for the delayed response!

    I don't think that this is possible out of the box, but I'm checking to find out for sure!

  • Michel

    Hello Mustafa, 


    As Jessie stated, this would not be possible. You would need to create two distinctive article in each of your brands. The reason being that each of your Widgets is Branded and would not be able to pull information from the other brand.

    If you are looking at your widget script it points the brand it is for with the zendeskHost=" towards the bottom of your script. This determines which database it is going to pull the information from. 

    I hope this makes sense, if you have any other question, feel free to contact us at We are happy to help. 



  • Abdul Rehman Butt

    Can each brand have a separate theme?

  • Brett Bowser
    Zendesk Community Team

    Hey Abdul,

    Are you trying to configure your separate widgets to look different or are asking if each brands Help Center can have a separate theme? Either one would be a yes. For web widget customization, take a look at the following article: Advanced customization of the Web Widget

    Each brand will also have it's own separate Help Center which will include its own theme as well. Check out our Customizing your Help Center theme (Guide Professional and Enterprise) article for more information.

    Let me know if you have any other questions!


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