Adding Web Widgets for multiple brands (Professional Add-on and Enterprise) Follow

Comments

3 comments

  • Avatar
    Chris Nordman

    Can I set up the web widget to pull articles and community forum topics from two different brands?  

  • Avatar
    Forrest Howell

    Where is the "Add Widget" Button?  

    I don't see it and searching for "Add widget" content has 0 results.  

    https://idonatepro.zendesk.com/agent/admin/widget


    Screen shot attached. 

  • Avatar
    Amie Brennan (Edited )

    Hi Forrest, 

    You can find the add widget button in the setup tab within the widget settings. Simply toggle the button to on (green) and click save. This will automatically add the widget script to your Guide platform. 

    If you're looking to add the widget to your own website, there is no "add widget" button available for this. You will need to copy and paste the code manually into your own websites code to achieve this. 

    Hope this helps you with getting your widget up and running from here. 

    You can also find our handy widget customizations javascript guide here: https://developer.zendesk.com/embeddables/docs/widget/api

    If you are looking to run the widget across multiple brands. You're also welcome to look at upgrading to Professional or Enterprise plan to access the multibrand feature. Once you're using multibrand you'll have the ability to apply separate widgets to each brand or run the same widget across multiple brands. At this point in time, and actual add widget button does appear within the Zendesk UI. 

    Let us know if you run into any issues and we'll be happy to help further. :)

Please sign in to leave a comment.

Powered by Zendesk