Hubspot form submissions are becoming suspended tickets. The sender of the mail is firstname.lastname@example.org.
- You must be an account administrator.
- You must be on the Zendesk Team, Professional, or Enterprise plan.
- You must be on the Hubspot Basic, Pro, or Enterprise plan.
Zendesk will always suspend tickets coming from "no reply" email addresses. This is a hard set system rule, one possible workaround is adding this email address to the whitelist under Admin( ) > Settings > Customers. See: Using the whitelist and blacklist to control access to Zendesk Support
Alternatively, if you want to create tickets from an online submission form, you can create something like this: Creating a custom HTML form for ticket submission
There is also a third party integration that offers this functionality: Create Zendesk tickets from new Hubspot form submissions