Archiving an article to remove it from your knowledge base Follow

Comments

10 comments

  • Avatar
    Oleksii

    Link "Deleting a translated article" is broken. Please help to understand how to delete archived article.

  • Avatar
    Jennifer Rowe

    Hi Olekssii, 

    Thanks for letting us know. The link is fixed now!

  • Avatar
    Robin

    Not deleting articles completely is absolutely unacceptable. A lot of articles, particularly in the beginning, are created to test things out. A sandbox is only available on the Enterprise plan but not in the Professional plan, and the support is refusing to help.

     

    There has to be a way to get this done?!

  • Avatar
    Patrick Asher (Edited )

    When on the edit article screen there is not a drop down for edit article. 

    I did find a "Delete article" option that is in the lower right hand corner.

  • Avatar
    Nicole - Community Manager

    Hey Patrick - 

    Yep, you are correct, "edit article" is a button and not a drop-down. The only drop-down menu indicated above is for "Add." 

    The screen shot in the article is of the lower right-hand corner, so yes, the "delete article" option is in the lower right hand corner. 

  • Avatar
    Anthony Williamson (Edited )

    Hello - I have 51 articles in my Deleted Articles section - they have been reviewed and no longer apply so I would like to purge them. Is there no way to purge deleted or must I delete 1 at a time from deleted?

    UPDATE: I have noticed there is no way to delete them at all... not great...

     

  • Avatar
    Alex Chen

    I don't see "Delete Article" option on the edit article page, neither the "Deleted Articles" section. Is there any setting needed?

    My orgnization has quite a few articles we need to DELETE instead of ARCHIVE.

  • Avatar
    Jessie - Community Manager

    Hi Alex!

    Deleting an article is a two-step process. First you'll need to archive it. Once that's gone, go into your Archived articles list in the Guide admin dashboard and click on that article. Once you're in it, you'll see the option to either restore it or delete it. The delete option will be in red at the bottom of the right-hand column.

  • Avatar
    Alex Chen

    Thanks Jessie, working now. Cheers

  • Avatar
    Patrick Kelly

    Hi Jessie! After archiving articles, how do you prevent broken links? Thank you!

Please sign in to leave a comment.

Powered by Zendesk