How can I report on Support tickets linked to Jira?
TheJira V3 app automatically adds a Jira_escalated tag to tickets in Support linked to Jira. As a result, you can leverage this tag in reporting.
We do recommend creating custom metrics for each tag, as tag reporting is complex due to the many-to-many relationship of tags with tickets. We have created fantastic documentation on this process: Insights tag reporting: Reporting on tickets with one or more tags (Professional and Enterprise).