You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base.
You must be a Guide Manager to view and restore archived articles. For information about archiving an article, see Archiving an article to remove it from your knowledge base.
Viewing the archived articles list
You can access a complete list of your archived articles. All archived articles remain in your list permanently. You cannot delete articles from your archived list.
You must be a Guide Manager to view archived articles.
To view a list of archived articles
- In Guide, click the Manage articles (
) icon in the sidebar.
The Lists tab opens by default.
- Click Archived articles.
A list of your archived articles appears. You can add filters to view a subset of all your archived articles.
Restoring an archived article
You can restore an archived article if you want to make it available again in your knowledge base. You cannot disable the ability to restore articles. If you need to restore multiple articles at once, see Updating knowledge base articles in bulk.
You must be a Guide Manager to restore archived articles.
To restore an archived article
- In Guide, click the Manage articles () icon in the sidebar.
The Lists tab opens by default.
- Click Archived articles.
A list of your archived articles appears.
- Find and select an archived article from your list.
You can browse, search, or add a filter to find a specific article.
- In the archived article, click Restore.
The article is restored as a draft or work in progress, depending on your plan type, in the section where it was previously published. If the section no longer exists, you are prompted to select a new section.
- When you are ready to publish the article, click the drop-down arrow on the Save button, then select Publish.
12 Comments
Are articles in the "Deleted" section eventually cleared out (i.e., after 90 days) or do those articles live in the "Deleted" section for eternity? Just curious. Thanks!
Aha. It took me a minute but I found it:
All deleted articles remain in your list permanently.
Hope that helps!
I am restoring articles and I want to assign them to a section I've just created. It is not allowing me to add them to the new section--it's like the new section does not exist. I've tried clearing cache and different browsers--result is always the same
Hi Olivia!
When you restore the deleted article, it's restored as a draft; it's not published right away. So when you go to publish the newly restored draft, you'll be able to change the section from there.
Hope that helps!
Are you able to restore deleted categories/sections? I need to restore deleted articles but I need the URL to be the same as they were previously. As the section was also deleted, when I create a new section and restore the article to the new section it creates a different URL.
Hi Emma,
Our policy is that we will not change, delete, recover, or otherwise alter any data in a customer's Zendesk. You can manage your data with tools that exist in the product or with apps available on our Apps Marketplace.
There are a few tools available to help you manage your Zendesk data:
Tickets
Help Center articles
If we do not offer the self-service data management feature you need, please make a feature request in our Help Center.
Are images "lost" when an article is archived? We had restored a few articles that were previously archived and now notice there are placeholders where the images displayed. Although an image path and filename is defined in the source code we just see a placeholder and and contents of the image ALT parameter next to it when we preview the article.
Thanks
Hi Stefano -
Archiving and un-archiving an article should not impact the images. Are you still seeing this issue? If so, we may want to create a ticket so that we can look more in depth at your account.
I think we figured it out. The articles were created under the wrong brand so the html was copied into an article under the intended brand. The original archived article was then deleted which I believe deletes the images tied to it.
Ah, that makes sense. Glad you got it sorted out - thanks for letting us know!
Is there anyway to add archive specific comments? So when archive an article, I can add a comment as to why it was archived?
Hi Amy -
There's not archive-specific comment functionality. Your best bet is simply to add a comment as normal with your notes. If for any reason you un-archived the article, you could simply delete that comment.
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