Chat mobile app authentication

Question

How do agents sign in to the mobile Chat app? 

Conditions

This will depend on how your Chat account was created and how it is integrated with Support. There are four versions of Chat accounts:

• Legacy Zendesk Chat, a chat-only version, created on zopim.com.
• Legacy Zendesk Chat + Support, an integrated Chat-Support account, created on zopim.com.
• Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who created chat from within Support.
• Zendesk Chat Phase 4, Chat-only or Chat + Support.

If you have issues determining your Zendesk Chat account version, see About Zendesk Chat account types.

Answer

If you have a Phase 1 standalone account, even if it is integrated with Support, you can simply log into the app using your Chat credentials.

For Integrated accounts and Phase 4 accounts, tap the green button to Sign in with Zendesk Support. This will prompt action from the Support mobile app, allowing you to access Chat from your mobile device.

If you have a Zendesk Chat Phase 4 account you can also check How can I sign in to the Chat mobile app for Phase 4 accounts?.

For more about the various features included on the mobile Chat app, see this article: How does the Chat mobile app work?