How do agents sign in to the mobile Chat app?
This will depend on how your Chat and Support accounts are integrated. There are two ways to integrate a Chat account with Support (Phase 1 and Phase 2):
Phase 1 accounts are created when you take an already existing Chat account and add it to your Zendesk Support instance (these accounts will have a separate set of credentials needed to log in).
Phase 2 accounts are created from within Support (if you click on the Chat icon and are automatically logged in without entering new credentials, you have a Phase 2 account).
If you're still not certain, another way to confirm what type of account you have is to click the Admin icon ( ) in the sidebar and go to Settings > Subscription. If you can see information about your Chat Subscription, then you have a Phase 2 account. If not, then you have a Phase 1 account.
If you have a Phase 1 account or do not have a Support account (meaning you only use Chat) you can simply log into the app using your Chat credentials.
For Phase 2 accounts, please tap the green button to "Sign in with Zendesk Support." This will prompt action from the Support mobile app, allowing you to access Chat from your mobile device.
Click here to read more about the various features included on the mobile Chat app: How does the Chat mobile app work?