Announcing Text, adding SMS support to Zendesk Talk Follow

Comments

10 comments

  • Avatar
    Carsten Falborg

    Hi

    This is an awesome feature - When will it be available in other countries? lets say for instance, denmark? :-)

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    Vassilios Lourdas

    Or in Europe in general?

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    Neil Weldon

    Hi Carsten and Vassilios,  Our next priority is to open this up much wider in terms of countries being offered and we are working to do this as soon as possible in the new year

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    Alyssa Palomba

    HI! When will we be able to text end users without having it be a response?

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    Neil Weldon

    Hi Alyssa, 

    It is possible to send a message to a user based on a trigger which allows the sending of notifications to requestors, agents and groups. 

    Thanks

    Neil 

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    James Vernon

    Hi there

    any update on adding more countries... NZ?

  • Avatar
    Neil Weldon

    We have Text numbers across 26 countries at the moment. We will add more as and when they become available to us but I don't have any timelines for specific countries at this time. 

  • Avatar
    Henrik Heusala

    Is MMS inbound capability still only for US numbers? And if so, any plans on adding more countries?

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    Neil Weldon

    Hi Henrick, MMS is still only for US numbers at this time. There are no plans right now for extending this. What countries would you be interested in ?

  • Avatar
    Carsten Falborg

    Hi Neil

    I would say everywhere!? The ability to send images by MMS when doing technical support would be great in all countries! Documentation for transport damages, damaged goods - The possibilities is endless...

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