Mark organization requests as solved

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  • Florencia

    Can this restriction be change? I need that any final user within an organization can mark as solved the tickets.



  • Brett Bowser
    Zendesk Community Team

    Hey Florencia,

    Unfortunately this functionality cannot be changed. Only the requester of the ticket will have the ability to mark their own ticket as solved. The only functionality a user within an org would have on another users ticket is the ability to view the ticket itself.

    Let us know if you have any other questions!

  • Sudheer GN

    Hi Brett,

    I know that currently the functionality is not present. Can this be introduced as an enhancement in the future?


  • Nicole Saunders
    Zendesk Community Team

    Hi Sudheer - 

    To submit a feature request, please follow the format outlined in the product feedback guidelines and then post your request to the Feedback on Support topic in the community. This is the official intake process. 


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