How do I cancel my Zendesk Chat subscription?

Return to top
Have more questions? Submit a request


  • Ab144817



  • Felix

    Hi, I have not used my zendesk chat accout for a long time, but zendesk automatic renewal my account(charge $336) at March 05 2019. How can i get the money back? 

    zendesk renewal my account at March 05, the same day I send request for support, but no one answer me. What should i do? 

  • Donny Setiadi

    Hi. My company used zendesk account, and I already told our admin to end the subscription. And then, we were charged with subscription account. I decided to deleted the zendesk account but how do I get back the subscription fee that already deducted from credit card?

  • Brett Bowser
    Zendesk Community Team

    Hey Donny,

    I'll create a ticket on your behalf so our Finance team can look into this for you.

    You'll receive a follow-up email shortly stating your ticket has been created.


  • Ray Desmangles


    My company had a subscription for 1 year and after a year we have determined that your platform and services do not meet the needs of our business currently. On 10/16 our company card was charged and our account was automatically renewed. 

    We need a full refund of this charge and would like to cancel our subscription as son as possible. 

    Please let me know if anything will be required on my end to complete this request of cancellation and full refund.


  • Devan - Community Manager
    Zendesk Community Team

    Hello Ray,

    I noticed you have an open ticket with Advocacy to address this billing issue. This will be the best route to resolving this issue, and they will reach out to you as soon as possible.

    Best regards.


Please sign in to leave a comment.

Powered by Zendesk