Insights Recipe: Solved tickets moved between groups Follow

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2 comments

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    Max McDaniel

    Hi there, this is a fantastic recipe. Thanks! The question I have is that I'm trying to find tickets that move out of Group A to any other group. If I represent this with "[Text Value] Previous Value = Group A AND [Text Value] New Value <> Group A" will that return tickets which originated in group A then were re-assigned out of the group? 

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    Nicole Relyea

    Hey Max - 

    I suggest re-posting this question to the Insights Q&A section in the Community; you may have better luck getting an answer over there where there's a bit more traffic. 

     

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